Shipping is nearly complete
11 months ago – Sat, May 20, 2023 at 05:37:47 PM

Hi Everyone,

We are nearing the end of the shipping. Some parcels are yet to be delivered in the coming weeks and we need to know who hasn't received their order, as of today, May 20th.

If you're a Kickstarter backer, or Pre-Order Store customer, and have NOT received your parcel, please email The Gatekeeper as soon as possible:  [email protected]

Include your name, email address you used on Kickstarter and your order number, or some way for us to easily identify your order in the Kickstarter/backerkit databases.

If we don't hear from you by June 4th, we'll assume your parcel is delivered.

Many thanks again everyone for backing this project!

The Gatekeeper and the Atmosfear Team

CANADA? Yes we CAN!
about 1 year ago – Thu, Apr 13, 2023 at 09:19:17 PM

An update on where we are at with the Canadian deliveries

We are talking directly with UPS and will soon resolve the issue of couriers making you maggots pay before they'll deliver.

Please continue to refuse to pay. The parcel will be sent back to us, and we'll resend it to you as soon as possible, fee free.

To those Canadians who’ve already paid the duty and brokerage and sent me your evidence - I will be following through in regards to reimbursement.

As for deliveries in general in USA and Canada...

A large number of parcels have been successfully delivered.

No doubt there have been delays in USA and Canada and we missed the 14th April target date for completion. 14 has always been my unluckiest number. It's twice that other unlucky number, 7!

But rest assured we are chasing UPS in regard to fulfilment of the remaining and they WILL be delivered.

Thank you for your patience!

And as usual, the best place to reach out to me is via email: [email protected]

To the lost souls of North America - we aim to help
about 1 year ago – Tue, Apr 11, 2023 at 01:05:47 AM

To anyone who has not received their game by April 14th, can you please write directly to  me at [email protected]

We will then respond directly with updates and excuses - but rest assured, you will get your parcels.

To those in Canada please follow one of the two options below

1 - If you have paid these excessive charges and have received your parcel, write to me directly at [email protected]  we will need proof of your payment and a copy of the invoice from UPS - we aim to reimburse you.

2 - If you have not paid these excessive charges - DO NOT pay them. My meanest minions are talking (angrily) with UPS to resolve this. Do not worry if they say the parcel will be returned to us - I will simply make them send it back to you at their expense - I have your backs (and souls) so STAND FIRM. Also, report any such behaivour by UPS directly to me at [email protected]

This will be sorted - I myself am embarrassed (and that's no easy thing) - it wasn't supposed to be like this! But once you have your parcels - let the games begiin!

TGK

To all those backers in Canada, we apologise.
about 1 year ago – Sat, Apr 08, 2023 at 01:29:35 AM

We are as confused as you are in regard to the UPS charges that you're being presented with. 

We are looking into this as a matter of urgency.

There should not be any additional charges for you to pay.

Please do not pay the invoices from UPS.

We aim to get your parcels to you as soon as possible.

We will send another update shortly,

TGK and the minions

TWO THINGS regarding deliveries
about 1 year ago – Tue, Mar 21, 2023 at 10:32:47 AM

ONE - there was a great deal of grumbling about shipping charges, so we saved you some cash by ticking the "don't send tracking numbers" box - the courier companies charge extra for this service. This is why we were able to bring the charges down from the first update to the second update on shipping costs.

TWO - Shipping is happening right now - its a process - Australia is completed / North America is about half way through / UK Europe is just starting / ROW are now all in transit or have been delivered. 

TWO B !! - If anyone does not have their game by April 14th - let me know and we will sort it out for you. 

Your not so humble servant of the dispatch

TGK